Privacy Policy

Meridian ("Meridian," "we," "us") provides healthcare practice management and patient communication software. This policy describes how we collect, use, and protect information when you use our website at skidoo.ai, or use our online check-in and messaging services at skidoo.ai.

Information we collect

• Contact information (name, mobile phone, email, address)
• Appointment and clinical administrative data needed for your care
• Insurance and billing information
• Communications you send or receive with our practice (including SMS)
• Technical data such as IP address and browser type when you use our web forms

How we use information

We use your information to:

• Schedule and confirm appointments
• Send appointment reminders, check-in links, and care-related updates by SMS or email
• Verify insurance eligibility and process payments
• Provide treatment, payment, and health care operations as permitted by HIPAA
• Improve our services and respond to your requests

SMS and mobile information

If you opt in to receive text messages from Meridian, we use your mobile phone number only to send the care-related messages you requested (such as appointment confirmations, reminders, check-in links, and billing notices). We do not sell or share your mobile phone number or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes. Message frequency varies based on your appointments and account activity (typically up to 8 messages per month). Message and data rates may apply.

Sharing of information

We may share information with service providers who help us operate our practice (for example, hosting, payment processing, or messaging delivery) under contracts that require them to protect your data. We do not share mobile contact information with third parties for telemarketing or promotional purposes.

Your choices

• SMS opt-out: Reply STOP to any text message to unsubscribe from SMS. Reply HELP for assistance.
• Access and correction: Contact our office to review or update your information.

Security

We use administrative, technical, and physical safeguards designed to protect personal and health information, including encrypted connections and access controls.

Contact us

Meridian
Email: privacy@skidoo.ai
Phone: (516) 970-4048

See also our SMS Terms and SMS opt-in disclosure.